Logfiles

Any time you encounter a bug in the game which you cannot solve by yourself, please check out the community pages or ask community members for help (e.g. on our discord server). Please always check whether your system fulfils the minimum requirements stated on our steam page. Any weaker systems than the minimum requirements are not supported.

In case it is in fact caused by some bug in the game, we will need your logfile. Please follow the steps below.

IMPORTANT: We always need the logfiles immediately after the bug occured, i.e. before you start the game for the next time. Any time you start the game, the last logfile will be overridden, which makes it impossible for us solve your problem.

Where to find your Logfiles

log.txt

As long as the game does not crash and there are no issues that could be system-related (such as graphics bugs or tremendous lags), we will need you to send us your log.txt. This will help us recognise your problem. In case you need to post the log.txt, follow these steps:

  1. Open a new Windows explorer window.
  2. Navigate to Documents\My Games\WinterResortSimulator_Season2\.
  3. Open the log.txt file using Notepad or any other text editor.
  4. Copy all of its content (Ctrl+A will usually select all text within the file) and send it to us.
  5. In case the file is too large to send as text, please use Pastebin.
  6. Please always include a description of your error and try to be as precise as possible. We need to know when the bug appeared to fix it.

Player.log

Unfortunately, it can sometimes happen that the game crashes. Such crashes are usually rare, but in case you are facing one of them, we need your Player.log file to find the cause. In case this happened to you, please follow these steps:

  1. Open a new Windows explorer window.
  2. Type %appdata% into the explorer's navigation line and hit enter.
  3. Paste this path %appdata%/../LocalLow/HR Innoways/WinterResortSimulator_Season2 to find the files
  4. Please send us the logfile via Pastebin. Usually it will be too large to copy-paste it into text messages anyway.
  5. Please always include a description of your error and try to be as precise as possible. Try to reconstruct the last steps before the crash. We need to reproduce the crash to fix it. (In most cases, crashes are caused by errors on your system, and not by the game itself).

Sharing savegames

In some cases, it could happen that you encounter problems with your savegame (e.g. issues regarding guest distribution, or in the worst case, a systematic problem with loading/saving). Should this happen to you, we need your savegame.

You can also exchange savegames with other users to share the maps you have created. Follow these steps:

  1. Open a new Windows explorer window.
  2. Navigate to Documents\My Games\WinterResortSimulator_Season2\savegames.
  3. Select the respective savegame (both the .bin and the .lua file).
  4. Preferably, add both of them to one .zip archive.
  5. Upload the .zip archive to a file hoster of your choice or post it as attachment.

Most common log errors

If you face an error during your game, you can always have a look into your log file. It may help you to fix minor errors for yourself or just to understand your problem better. In the following there will be a list of the most common log errors, an explanation about it and a hint to a solution if there is one yet.

Lua error: : not enough memory

Errortype Possible cause Possible solution
gamebreaking/crash lack of memory, system overload This error usually appears when the system has not enough memory to process the game. It can be usally found at the end of the file after a crash.
Log example
--------
[time = 19:52:02]
Winter Resort Simulator - Season 2 [Complete Edition]
Log File (Build Version V1.0.1 RC2 - 201204a [Complete Edition])
Date:		31.12.2020
Time:		19:52:02
--------
System Info:
OS:					Windows 7  (6.1.0) 64bit
CPU:				AMD FX(tm)-6300 Six-Core Processor , 6x @ 3500MHz
Total System RAM:	16332 MB (32 % used)
> available:		11228 MB
Reserved Memory:	928 MB
> allocated:		810 MB
> unallocated:		118 MB
GPU:				NVIDIA GeForce GTX 970 (3992 MB VRAM)
Shader Level:		50
Max Texture Size:	16384
Instancing Support:	yes
--------
Copyright (C) HR Innoways GmbH, 2020. All Rights Reserved.
Have fun!
Registering ropeway type default.dline_10mgd-dorfbahn
Registering ropeway type default.dline_6cld-falkeneck
Registering ropeway type default.tgd-kristallexpress
Registering ropeway type default.dline_8cld-sonnenbahn
Registering ropeway type default.dline_6cld-stubhorn
[time = 19:52:18]
Loading DLC: dlcs.season2-contentpack
Registering ropeway type dlcs.season2-contentpack.dline_10mgd-hexenkessel
Registering ropeway type dlcs.season2-contentpack.4clf-hoellwiesenlift
Registering ropeway type dlcs.season2-contentpack.dm_funitel-salisjochbahn
Starting a new game (scenario/map was saved in unknown version)
[time = 19:52:29]
Terrain Size XZ = 2457.0, Y = 1999.0, offsetXZ = 0.0
[time = 19:52:35]
Warning: Failed to load minimap from savegame (Compressed image data is null). Falling back to default ..
Warning: Failed to load slopemap from savegame (Compressed image data is null). Falling back to default ..
Error: cannot find prefab with empty filename. Prefab will be skipped.
Error: cannot find prefab with empty filename. Prefab will be skipped.
Error: cannot find prefab with empty filename. Prefab will be skipped.
Error: cannot find prefab with empty filename. Prefab will be skipped.
Error: cannot find prefab with empty filename. Prefab will be skipped.
Error: cannot find prefab with empty filename. Prefab will be skipped.
Error: cannot find prefab with empty filename. Prefab will be skipped.
Error: cannot find prefab with empty filename. Prefab will be skipped.
Error: cannot find prefab with empty filename. Prefab will be skipped.
Warning while loading savegame: 9 objects could not be found. The objects will be kept inside the savegame until they are available again.
Loading of map took 5662ms
Registering ropeway Falkeneckbahn
Registering ropeway control Falkeneckbahn
Registering ropeway Kristallexpress
Registering ropeway control Kristallexpress
Registering ropeway Sonnenbahn
Registering ropeway control Sonnenbahn
Registering ropeway Stubhornbahn
Lua error: : not enough memory

Reason 4

Errortype Possible cause Possible solution
Multiplayer issue causes a timeout, may be caused by router settings currently no fix for that issue, you can try to open the necessary ports on your router device, please have a look at the instructions for your specific model
Log example
Winter Resort Simulator - Season 2 [Complete Edition]
Log File (Build Version V1.0.1 RC2 - 201204a [Complete Edition])
Date:		07.01.2021
Time:		15:43:10
--------
System Info:
OS:					Windows 10  (10.0.0) 64bit
CPU:				AMD Ryzen 5 2600X Six-Core Processor , 12x @ 3893MHz
Total System RAM:	16314 MB (34 % used)
> available:		10860 MB
Reserved Memory:	930 MB
> allocated:		810 MB
> unallocated:		120 MB
GPU:				NVIDIA GeForce GTX 1060 3GB (2988 MB VRAM)
Shader Level:		50
Max Texture Size:	16384
Instancing Support:	yes
--------
Copyright (C) HR Innoways GmbH, 2020. All Rights Reserved.
Have fun!
Registering ropeway type default.dline_10mgd-dorfbahn
Registering ropeway type default.dline_6cld-falkeneck
Registering ropeway type default.tgd-kristallexpress
Registering ropeway type default.dline_8cld-sonnenbahn
Registering ropeway type default.dline_6cld-stubhorn
[time = 15:44:27]
Contacting matchmaking server for game 'lukas's game'
[time = 15:44:43]
Pinging server for NAT Punchthrough. Local port is 56083.
Joining game 'lukas's game'
[time = 15:45:13]
Failed to join selected MP game: Join request rejected because (reason 4)

Lua_loadBundleGameObject

Errortype Possible cause Possible solution
gamebreaking/crash loading bundle objects- therefore caused by mods try deactivate mods or contact the mod creator

AI Error for ropeway xy: Feeding failed, maximum time exceeded!

Errortype Possible cause Possible solution
ropeway The AI took to long to process the feeding and will reset the ropeway If the ropeway is not reset automatically then use the textbox command /resetRopeway xy or /rebuildRopeway xy
Log example
Winter Resort Simulator - Season 2 [Complete Edition]
Log File (Build Version V1.0.1 RC2 - 201204a [Complete Edition])
Date: 12.01.2021
Time: 10:44:42
--------
System Info:
OS: Windows 10 (10.0.0) 64bit
CPU: AMD Ryzen 7 2700X Eight-Core Processor , 16x @ 3693MHz
Total System RAM: 32716 MB (15 % used)
> available: 27825 MB
Reserved Memory: 941 MB
> allocated: 810 MB
> unallocated: 131 MB
GPU: NVIDIA GeForce RTX 2060 (5980 MB VRAM)
Shader Level: 50
Max Texture Size: 16384
Instancing Support: yes
--------
Copyright (C) HR Innoways GmbH, 2020. All Rights Reserved.
Have fun!
Registering ropeway type default.dline_10mgd-dorfbahn
Registering ropeway type default.dline_6cld-falkeneck
Registering ropeway type default.tgd-kristallexpress
Registering ropeway type default.dline_8cld-sonnenbahn
Registering ropeway type default.dline_6cld-stubhorn
[time = 10:45:02]
Loading DLC: dlcs.season2-contentpack
Registering ropeway type dlcs.season2-contentpack.dline_10mgd-hexenkessel
Registering ropeway type dlcs.season2-contentpack.4clf-hoellwiesenlift
Registering ropeway type dlcs.season2-contentpack.dm_funitel-salisjochbahn
[time = 10:45:06]
Loading Mod: sdk.doppelmayr_4clf
Registering ropeway type sdk.doppelmayr_4clf.doppelmayr-4-clf
C# Log: Loading of 1 mods/maps took 3670 ms
Starting a game on savegame: savegame xy (last saved in V1.0.1 RC2 - 201204a [Complete Edition]).
[time = 10:45:14]
Terrain Size XZ = 2457.0, Y = 1999.0, offsetXZ = 0.0
Savegame backup was successful [12,1 MB].
Loading of map took 4784ms
Registering ropeway Falkeneckbahn
Registering ropeway control Falkeneckbahn
Registering ropeway Kristallexpress
Registering ropeway control Kristallexpress
Registering ropeway Höllwiesenlift
Registering ropeway control Höllwiesenlift
Registering ropeway Salisjochbahn
Registering ropeway control Salisjochbahn
Registering ropeway Stubhornbahn
Registering ropeway control Stubhornbahn
Registering ropeway Hexenkesselbahn
Registering ropeway control Hexenkesselbahn
Registering ropeway Sonnenbahn
Registering ropeway control Sonnenbahn
[time = 10:56:13]
Waiting for heightmap serialization ..
Waiting for slatmap serialization ..
Serialized scene in 2958,04f ms. Total object count is 6723 objects (async)
[time = 11:37:53]
AI Error for ropeway Hexenkesselbahn: Feeding failed, maximum time exceeded!